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User Guide

Property Features

Property Grades

There are 2 types of properties Deluxe and Standard.
Booking procedures vary depending on property type.

Smoking and non smoking rooms

Some of properties maintain a strict "NO SMOKING POLICY"within the buildings. Please check when you make a booking. Any person or party not adhering to this policy will be charged any necessary cleaning expenses or the guest may be evicted from the property without a refund for any days remaining.

Pets

Some of properties allow pet stays.
Please refer to each individual property page to check applicable properties. Up to two indoor dogs or cats stay with you per property. The surcharge for a pet is 2,000 yen per night.(3,200 yen per night after the 1st of December 2017)

Inside the property, pets are allowed only in the entrance and the living room. They are not allowed in other rooms such as bedroom(s), and bathroom(s).

Please note in the event your pets have messed or damaged the property, you may be charged for cleaning and repair costs.

Property Damage
Property Damage

If any damage to our properties is caused intentionally or through negligence, we shall have the right to request compensation in full or in part for the damage.

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Accommodation prices / booking/ cancellation

Accommodation Prices

Accommodation prices vary depending on the season, the day of the week, the number of guests and property you choose. Please check our season calendar.

Even if you do not stay overnight, you will be charged if you use the property and thus advised to inform us in advance. Accommodation prices are free for under 6 / pre-school children ( no bedding is available), so please let us know at the time of booking.

Booking
  • Standard Booking
  • Less than 8-night stay bookings are accepted from the 1st day of the month three months prior to occupancy. For occupancy during New Year holidays, however, bookings are accepted from the 1st of the month four months prior to the occupancy.

    For stays up to 7 nights online bookings are accepted.

    For stays of 8 or more nights, please contact or call us.
  • Advance Booking
  • 3 or more night bookings are accepted from the 1st day of the month six prior to occupancy. If you would like to make an advance booking, please contact us or please call us.
  • Further inquries
  • +81 136 23 3301 Opening hours: 8:00 ~21:00 [throughout the year]
  • Contact us
Payment
  • Standard Booking
  • Accommodation prices shall be paid when you check in.
  • Online Booking
  • Please pay accommodation prices in full by online payment (PayPal) when you make a booking.
  • Advance Booking
  • We request a non-refundable 20% deposit to secure your booking. Payment for the deposit must be made within 10 days of making a booking. Failure to make the payment within 10 days may result in the automatic cancellation of the booking.

    The remaining balance of payment is due 45 days before your arrival.

Acceptance of change
  • Standard Booking
  • Starting 28 days prior to the day of occupancy, the following cancellation fees apply. Also, amendments to your booking will be considered as cancellation from seven days prior to the day of occupancy and the above cancellation fees apply.

    Any charges involved with arranging the refund will be bourne by the guest and deducted from the refund amount sent.
Cancellation charge
Acceptance of change
Cancellation fees
28-15 days prior to the occupancy
10%
14-2 days prior to the occupancy
30%
The day before the occupancy
50%
The day of the occupancy or no show
100%
Amendment charge
Acceptance of change
Amendment charge
7 days prior to the occupancy
10%
  • Advance Booking
  • The cancellation of your booking will result in cancellation charges as detailed in the table below.
    Any charges involved with arranging a refund will be borne by the guest and deducted from the refunded amount sent.
Cancellation Charge
Acceptance of change
Cancellation fees
45 days prior to the occupancy
20%
After 44 days prior to the occupancy
100%
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When you stay

Check-in

Check-in time is 15:00. Check-in procedures are performed at the Izumikyo Management Center. The center closes at 21:00. Please inform us in advance if you will check in later than 21:00.

Before going into your property

After the check-in procedures are completed, the key to your property, a map showing how to get the property, and garbage bags will be given. You can drive to the property.

During your stay in a property

Once you finish carrying your luggage into your property, then your villa life in Niseko starts. Properties are equipped with fixtures necessary for your stay, including kitchen appliances. Please feel free to use them. Some rental goods are available at the front desk. For details, please check the information in the property.

We separate trash in several types as part of our environmental conservation activities. We would like to ask for your cooperation with trash separatioin during your stay.

Check-out

Check-out time is 11:00.

The management center is open from 8:00 in the morning. Please inform us in advance if you will check out earlier than 8:00. Checkout time can be extended to noon, if you want to stay in the property longer (separately charged). Please also inform us of such an extension.

All property keys must be returned to the management center at time of check-out.

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Luggage forwarding

In case you ship your luggage to us, please enter the name of the representative person who applied for accommodation, the day of occupancy and the property name in the address label and send it to our center.

Izumikyo Management Center
132, Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081
phone +81-136-23-3301

When you leave for home, it is also possible to send your luggage to your home. Please feel free to drop by at the Management Center.

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管理センター

The Management Center functions as the front desk. It is open from 8:00 to 21:00 and handles check-in and check-out procedures, rentals, reservations for various activities and tennis courts, courier service parcel acceptance, discount selling of Onsen tickets and so forth.

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